Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the enterrahost.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Enterrahost Limited (“Enterrahost Limited”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Enterrahost Limited, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, your payment information will be securely saved and you will be charged automatically in accordance with the term you selected. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third party services

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Enterrahost Limited with respect to such other services. Enterrahost Limited is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Enterrahost Limited to disclose your data as necessary to facilitate the use or enablement of such other service.

Uptime guarantee

We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Advertisements

During your use of the Website and Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website and Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws, regulations, rules, or local requirements; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Enterrahost Limited or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Enterrahost Limited. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Enterrahost Limited or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Enterrahost Limited or third party trademarks.

Disclaimer of warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties, conditions, or guarantees, including those relating to quality, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Enterrahost Limited, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Enterrahost Limited and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to Enterrahost Limited for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Enterrahost Limited and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable legal fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of or relating to it shall be governed by the laws of South Africa, without regard to its conflict of law rules and, to the extent applicable, the laws of South Africa. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in South Africa, and you hereby submit to the personal jurisdiction of such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Third-party sign-in (Google, Discord and passkeys)

Third-party sign-in. You may register for or sign in to the Website and Services using a third-party provider, including Google or Discord. When you do, we receive only the information you have authorised that provider to share with us — typically your name and verified email address — which we use to identify you and to create or link your account with Enterrahost Limited. We never receive or store your Google or Discord password, and we do not access anything else in that provider account beyond what you authorise. By signing in through a provider you confirm that the details belong to you and that you are authorised to use them. Your use of that provider's services remains subject to the provider's own terms of service and privacy policy. You may unlink a third-party sign-in method at any time in the provider's account settings or by contacting us; you may continue to access your account using your email address and password.

Passkeys. Where we enable passkey sign-in, you may authenticate using passkeys managed by your own device or platform. When you register a passkey, we store only the public key required to verify your sign-ins. Your private key and any biometric data never leave your device and are never transmitted to or stored by us. The management, backup and security of your passkeys are governed by the software and platform you use to manage them.

Connected Google services (Search Console & Analytics)

Connected Google services. In our EnterraSEO product you may connect a Google Search Console property and/or a Google Analytics property to a domain that you own or manage. We request and use read-only access to the properties you connect: we can view and download search and analytics data for those properties, and we never obtain or exercise the ability to create, edit, delete or otherwise modify content or settings in your Google accounts or properties. You confirm that you are authorised to view and connect the property you select.

Use of connected data. Data received through a connection is used solely to display your search-performance and analytics reports within our Services (for example clicks, impressions, search queries and sessions) and to generate reports and insights you request. We do not sell that data or share it with third parties for their own purposes, and we do not use it to serve advertisements to you. Access tokens are stored encrypted, and Google-derived data is retained only while your connection is active.

Disconnection and deletion. You may disconnect a connected property, or delete a domain, at any time from within our Services. When you do, we revoke our access at Google and delete the search and analytics data we stored for that connection. You may also revoke access at any time in your Google Account; once revoked, we stop receiving data and delete any data we hold for that connection.

Third-party availability. Google sign-in, Discord sign-in, passkeys and connected Google services depend on services operated by third parties. We are not responsible for the availability, accuracy, security or performance of those third-party services, and we are not liable for any loss arising from your use of, or inability to use, them. Your use of those third-party services remains subject to the third party's own terms and policies.

Monitoring and SEO services (Enterramon Pro and EnterraSEO)

What the services do. Enterramon Pro provides automated monitoring of the websites you add, including uptime, performance, SSL and scheduled reports. EnterraSEO provides site exploration, crawling, audits, and search-performance analytics (including data received through connected Google services as described in the "Connected Google services" clause). Both services run automated checks and scans from our infrastructure against the domains you add.

Your authority and acceptable use. You may only add or connect domains, websites, Google properties or other targets that you own or are authorised to monitor, audit or connect. You confirm you have that authority for everything you add, and you remain responsible for the domains and content you connect. You may not use the services to probe, scan, attack or interfere with any system you are not authorised to monitor, or to circumvent rate limits, access controls or security measures. Scanning and monitoring frequencies, volumes and features may be limited by your plan, and we may suspend checks for domains that cause abuse or excessive load.

Reports and results. Monitoring results, audits, scores, rankings and reports are provided for informational purposes only and do not constitute professional, legal or financial advice. Data may be delayed or incomplete, and automated checks can occasionally be wrong. We make no warranty as to the accuracy, completeness or continuity of monitoring, crawl or reporting results, and we are not liable for actions you take (or fail to take) based on them.

Domain registration and management

Domain services. Through our Services you may register, renew, transfer and manage domain names. Domain registration and management is provided with and through Openprovider, an ICANN-accredited registrar and reseller operating in the European Union, and individual domain extensions (including country-code extensions such as .co.za) are subject to the rules of the relevant registry and to ICANN policies.

Registrant obligations. You represent and warrant that the registration data you provide (including your name, organisation, contact details and administrative/technical contacts) is accurate and complete, and you agree to keep it current for as long as you hold the domain. You are responsible for the lawful use of each domain, including any website, content or service operated on it, and for ensuring it does not infringe the rights of others or breach applicable law, ICANN policy or registry rules. Provision of false registration data may result in suspension or cancellation of the domain.

Renewal, expiry and transfer. It is your responsibility to ensure domains are renewed before their expiry date. We and Openprovider may send renewal reminders, but non-renewal may result in the domain expiring, entering a redemption or grace period, or being deleted or re-registered by a third party, depending on the extension's rules. You may transfer a domain away from us subject to the registrar and registry requirements for that extension; you should ensure the domain is not locked and that any applicable transfer authorisation is completed before the requested date.

Third-party rules. Domain registration is governed by the terms, policies and dispute procedures of ICANN, the relevant registry and Openprovider, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP) and any country-code equivalents. You acknowledge that registration is always subject to availability and to the registrar's and registry's acceptance, and we are not liable if a requested name cannot be registered, renewed or transferred.

Business email hosting and mail protection

Business email services. Where you purchase business email services, we provide hosted mailboxes for the domains you designate, together with built-in spam, virus and threat protection for the mail sent to and from those mailboxes. The services are provided with and through third-party providers: hosted mailboxes are operated by PolarisMail, based in Canada, and mail filtering is operated by Spam Experts, based in the European Union. Mailbox limits, features and fees are as described on our site or in your plan documents at the time of purchase.

Sending limits. Each mailbox has a daily limit on outgoing messages, which depends on your plan and is shown with your plan details. Mail that exceeds the limit may be delayed, rejected or queued until the limit resets. Sending limits protect the reputation of the shared mail platform, and we may apply stricter limits where a mailbox's sending pattern threatens deliverability for other customers. Sending limits apply to all outbound mail, including mail sent through scripts, applications or mailing tools connected to your mailbox.

Mail protection and filtering. Filtering is applied to incoming mail (and, where enabled on your plan, outgoing mail) in accordance with the features of your plan. Filtered messages may be quarantined, rejected, tagged or delivered depending on their classification and your settings. You are responsible for reviewing your quarantine and settings and for releasing or allowing any legitimate mail that is incorrectly classified. Filtering is performed by automated systems and may occasionally result in false positives or negatives; we and our providers are not liable for mail that is blocked, delayed, misdelivered, or delivered despite being harmful.

Account security (your responsibility). You are responsible for the security of your mail accounts. You must keep passwords confidential and must not share login credentials with others, must use strong, unique passwords, and should enable two-factor authentication where available. You must notify us immediately if you believe any mailbox or account has been compromised or misused, and you are responsible for all activity carried out through your mailboxes. We will never ask you for your password, and you should not disclose it to anyone claiming to represent us. Failure to keep your accounts secure, or use of the service to send spam, phishing, malware, fraudulent or unlawful communications or to facilitate abuse of any kind, may result in suspension or termination of the service.

Acceptable use and data. You are responsible for all mail sent from, received by, or stored in your mailboxes and for the content of that mail. Mail content is processed by the filtering service to determine its classification, and may be handled or stored by our providers during delivery and filtering. Our mail and filtering providers are located in different jurisdictions: mailbox hosting is provided from Canada, and mail filtering is provided from the European Union. Where these providers process your mail and related data, they do so as described in our Privacy Policy. You should not rely on the service as your sole backup; mail content may be deleted in line with your plan, on cancellation, or as required by law.

Third-party terms and availability. Your use of business email and mail protection is subject to the terms and policies of the underlying providers. We are not responsible for the availability, security or performance of the providers' infrastructure and are not liable for any loss arising from its failure, interruption, filtering decisions or termination.

Standalone mail protection

Email protection services. Where you purchase mail protection separately from business email, we provide spam, virus and threat filtering for the mailboxes you designate, operated with and through a third-party filtering service. Filtering is applied to incoming mail (and, where purchased, outgoing mail) in accordance with the features of your plan.

How filtering works. Filtered messages may be quarantined, rejected, tagged or delivered depending on their classification and your settings. You are responsible for reviewing your quarantine and settings and for releasing any legitimate mail that is incorrectly classified. Filtering decisions are automated and may occasionally be wrong; we and our provider are not liable for mail that is blocked, delayed, misdelivered, or delivered despite being harmful. You may not use the service to send the kind of content it is designed to block, or to test or evade filtering.

Where your mail is processed. Mail content may be processed by the filtering service to determine classification, and is handled and stored by that provider from the European Union. Your use of the service is subject to the provider's terms and policies, and our processing of data in connection with this service is described in our Privacy Policy. We are not responsible for the availability, accuracy or performance of the filtering service, and we are not liable for loss arising from its operation, failure or termination.

Products and affiliated websites

Our product family. The Website and Services are provided by Enterrahost Limited and include our suite of products and services, which may include Enterramon Pro (website monitoring and reporting), EnterraSEO (search and content analytics), domain registration and DNS management, business email and mail protection, and related tools. We also operate associated websites, including enterramon.com and its tools, toolbox.enterrahost.com and the product interfaces made available through them. Unless a specific product, sub-site or tool page states otherwise, these products, sites and tools are all provided by Enterrahost Limited and this Agreement applies to your use of them.

Site and product-specific terms. Where an associated website or product publishes its own terms, policies or legal pages (for example the terms and policies on enterramon.com and its tools), those specific terms govern your use of that website or product to the extent they apply, and this Agreement governs your use of your Enterrahost account and the Services generally. If there is a conflict between this Agreement and a product- or site-specific page, the specific page prevails for that product or site. References in this Agreement to the "Website" or "Services" include our associated websites, products and tools unless the context indicates otherwise.

API tokens for DNS management

What you give us. To manage DNS records on your behalf you may connect a Cloudflare API token. You confirm you are authorised to use that token for the domains and account it grants access to.

Scope. Tokens are used only to read and change DNS records for domains you have connected in the toolbox. We create and use tokens with the narrowest scope that allows this; we do not use your token for any other purpose and do not use it to access unrelated resources in your account.

How it is stored. Tokens are encrypted at rest with AES-256-GCM, using a unique cryptographic nonce per token. The encryption key is derived from a server-held application secret that is kept outside the web root and is not stored with the encrypted value. Tokens are never displayed back to you in full and are never written to logs.

Risk and your control. The token remains yours. You can revoke it at any time from your Cloudflare account, and revocation takes effect immediately. You acknowledge that any credential you provide carries risk, and that you are responsible for the scope of the permissions you grant.

Removal. Removing the connection deletes the stored token. If you delete a domain or close your account, the associated token is deleted with it.

No certification. Encrypting a token protects it at rest; it does not make the token inherently safe, and it does not transfer responsibility for what the token is permitted to do.

Breach notification. If we become aware of unauthorised access to stored tokens, we will notify affected customers without undue delay and describe what we know.

How this clause interacts with our liability terms. The limitations in the "Limitation of liability" clause above apply to this clause. Nothing in this clause increases our liability beyond those limits, and nothing in this clause excludes or limits any liability that cannot lawfully be excluded or limited. Where we are liable for unauthorised access to a stored token, our liability is limited to the amount you paid us for the affected service in the one month before the event.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

legal@enterrahost.com

This document was last updated on September 17, 2026