Refund policy

Our policy is valid for a period of 3 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. If the period of 3 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer’s account must be in good standing
  • Service malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Annual Membership

Annual membership may be cancelled anytime after the initial 90-day period from sign up. It is the responsibility of the member to cancel their membership. Any early termination of an annual membership will result in a prorated refund of the annual membership fee back on to the member’s card within 30 days of the cancellation date.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

support@ahcnamerica.com

This document was last updated on January 25, 2024

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