Shipping policy
This shipping policy explains how Hippo IT Management Limited operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Orders over £50.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option.
Shipping Methods
We offer simple shipping method to suit the needs of our customers:
- Next Day: 1 Business Day
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
Tracking Orders
We have a comprehensive order tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
We require a signature upon delivery for all orders. This is to ensure the safe and secure receipt of your package.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on October 7, 2026
