Refund policy
Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read product description before making a purchase.
All Sales Are Final
All purchases made through Written Life Media and The Write Stuff Publishing, LLC are for digital products, memberships, or services and are final and non-refundable.
By completing your purchase, you acknowledge and agree that:
You are purchasing access to digital content, services, or membership materials delivered electronically.
No physical product will be mailed or shipped.
Access to digital products, membership areas, downloads, streaming materials, or services is provided immediately upon successful payment confirmation.
Because access is granted instantly, no refunds, cancellations, or prorated adjustments will be issued for any reason, including but not limited to change of mind, misunderstanding of product contents, failure to review product descriptions, technical incompatibility on the purchaser’s device, or inability to use the product after access has been granted.
By completing your purchase, you expressly consent to receive immediate access to digital content and understand that this access begins upon payment confirmation.
You further acknowledge that access to the Member Area, downloads, streaming content, and digital services is recorded by our system, including IP address, timestamps, login activity, and account usage history, which serve as verification of delivery and access in the event of a payment dispute.
Fraudulently initiating a payment dispute after verified access to digital content has been granted will result in immediate suspension and permanent termination of access.
Verified access includes recorded login activity, timestamps, IP address records, and any download, lesson, or streaming activity associated with the purchaser’s account.
Customers are responsible for carefully reviewing all product descriptions prior to purchase and ensuring that the product or service meets their needs before completing checkout.
Duplicate Purchase Policy: Because our products are digital and may provide immediate access, all sales are generally final. However, we understand that accidental duplicate purchases can happen.
If you accidentally purchase the exact same digital product more than once, you may request a refund for the duplicate charge only. This policy is intended to protect customers from honest duplicate-purchase mistakes. It is not a general refund policy and does not apply to buyer’s remorse, change of mind, failure to read the product description, failure to check existing access, or dissatisfaction after access has been granted.
To qualify as a duplicate purchase, the second purchase must be for the exact same digital product purchased by the same customer using the same payment method as the original purchase.
To be eligible for review, the duplicate purchase must meet all of the following conditions:
1. The purchases must be for the exact same digital product, membership access, download, course, template, file, or digital offer.
2. The purchases must be made by the same customer.
3. The purchases must be made using the same payment method.
4. The duplicate purchase must appear to be accidental and not an intentional purchase of multiple licenses, accounts, seats, bundles, gifts, or separate access rights.
5. The customer must contact us within seven calendar days of the duplicate purchase and provide proof of both transactions if requested.
6. The customer must not have used the duplicate purchase to create, share, transfer, download for another person, resell, distribute, or otherwise provide access to another user.
If we verify that a duplicate purchase occurred, we may refund the duplicate charge back to the original payment method. The original purchase will remain active and subject to all applicable license terms, access rules, and product policies.
Duplicate purchase refunds are limited to the duplicate charge only. We do not refund the original purchase under this clause.
As a courtesy, customers may receive up to one approved duplicate-purchase refund within a rolling 12-month period. This limit applies across our websites, brands, carts, checkout systems, storefronts, communities, and platforms when we are able to verify the duplicate purchase.
Additional duplicate-purchase refund requests from the same customer or same payment method within the same rolling 12-month period may be denied.
Customers are responsible for reviewing their existing purchases, account access, order history, product descriptions, community announcements, included-access details, and prior purchases before purchasing again, including when purchasing through a different cart, checkout system, storefront, community, website, or platform.
Some of our products, brands, offers, or platforms may use separate carts, checkout systems, storefronts, websites, communities, or platforms. Purchases made through separate carts or platforms may still be reviewed as duplicate purchases only if we can verify that the same customer purchased the exact same digital product using the same payment method.
This policy does not apply to purchases of different products, upgraded offers, add-ons, payment plan installments, separate subscription or membership billing periods, bundles that include overlapping items, gifts, multiple-user access, additional licenses, purchases made for another person, or purchases made using a different payment method.
For purchases made through third-party marketplaces or platforms that control their own checkout and refund process, the customer may be required to follow that platform’s refund or support process.
Suspected abuse, chargeback misuse, account sharing, or attempts to use this policy to bypass our digital product terms may result in refusal of future refund requests, cancellation of duplicate access, limitation of future purchases, or termination of account privileges as permitted under our terms.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
https://writtenlifemedia.com/contact/
This document was last updated on May 30, 2026
