This shipping policy explains how The Halifax Honey Company operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
We offer a variety of shipping options to suit the needs of our customers.
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Orders over $50 CAD..
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option.
We offer simple shipping method to suit the needs of our customers:
We strive for a swift preparation process and orders are typically processed and dispatched within 1 business day. so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
Our subscription service is tailored to meet your needs by delivering your favorite products right to your doorstep on a regular, predetermined schedule, allowing you the flexibility to set the frequency of your deliveries to suit your convenience and needs. You also have an option to change the frequency of deliveries in your account to ensure that your subscription aligns with your current needs.
We are dedicated to making your experience with subscription service is fulfilling and hassle-free. If you have any specific requirements or feedback, our customer service team is readily available to assist.
We recognize the global nature of online shopping and are fully committed to accommodating the needs of our international customers. Our services are currently available to customers in the following countries: Canada, USA. We are dedicated to providing efficient and reliable shipping, ensuring that our products are accessible to a broader audience.
Any possible customs taxes or duties that your country might impose on packages originating from outside your country will be included in your order. You will not need to pay any of these charges upon delivery.
Please note that the free shipping and flat rate shipping offers are not applicable for international orders.
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
We have a comprehensive order tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
Cannot ship to PO Boxes
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on April 10, 2026