Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first.
Returns can be mailed to: 109 Pleasant Ridge Rd. Apt 105, LaFollette, TN 37766. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs upon receiving the items.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Candles and wax melts: We will issue a refund or replacement on used or partially used candles and/or wax melts if they do not perform satisfactorily or if they arrive damaged after the following conditions are met:
1. You must contact us using either the contact form, the mobile app, or by sending a message to our business page on Facebook (Simply Earth Boutique) or Instagram (simplyearthboutique) to report the issue. Please do not post your complaint in the comment section under any of our posts or send messages on multiple platforms as this will delay resolution.
2. You must send us pictures of the damage from shipping, as well as for broken, cracked, or otherwise damaged candle vessels that occur due to performance issues to be eligible for a refund or replacement. We do not refund or replace candles that have been dropped or damaged due to user error. Refund or replacement for wax melts only applies to shipping damage. Refunds will only be issued back to the original payment method/credit card that was used for the purchase.
3. If a new candle is not burning properly (ex. extremely high flame or excessive black smoke), you must send us a video of the performance when you contact us so we can help troubleshoot the issue. In many cases, trimming the wick and making sure the candle is not around drafts or vents will solve the problem. If we fail to find a solution, we will issue your choice of a refund of the original purchase price (minus shipping costs) or a replacement of equal value.
A refund or replacement will not be given if you fail to trim your wick after each burn, do not follow the instructions on the candle care card included with your candle, or if you burn the candle down to 1/2 or more of the total volume before contacting us.
4. We accurately and fully describe the scent notes for the fragrances we use in our soaps, body products, wax melts, and candles. We encourage you to read the scent descriptions thoroughly before purchasing. We do not issue refunds due to a dislike of the scent. However, we will allow you a onetime (1) exchange in the scent of your choice on an unused wax melt or candle valued at the same price.
Exchanges on unused candles only apply to the same type of container and glass color as your original order. We must receive the product back in the original packaging and the glass must not be damaged. You are responsible for the shipping cost of the return. We will reimburse you after we receive the product back and inspect it. We will pay to ship the new product to you.
** Contact us as soon as possible if you want to exchange your candle. The new candle scent you choose may not be readily available in the container you chose for your original purchase. If that is the case, we will custom pour it. Newly poured candles require 2 weeks to cure and will not be shipped until the cure is complete. Please keep this in mind if you are planning for a specific day or event.
Soaps, Lip Balms, and Other Bath/Body Products:
For health and safety reasons, we do not accept returns on these products. If you are not satisfied with your purchase, contact us to discuss available options.
Depending on the situation and at our discretion, we may issue a onetime (1) use store credit for the amount of purchase of any product (minus shipping) or we may add points to your account that you can use towards your next purchase.
Simply Earth Boutique reserves the right to determine the refund amount and/or refuse to issue a refund on any returned product that does not arrive back to us in the conditions described above.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on September 2, 2022