Refund policy

Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read service description before making a purchase.

Ticketing Terms and Conditions

Tickets are sold on our behalf by TicketSource for in-house events and on behalf of third parties hiring the venue. By using or visiting the TicketSource website, you agree to the TicketSource Terms and Conditions.

Exchanges and Refunds (In addition to the TicketSource Terms and Conditions)

Tickets purchased for all events are non-refundable and cannot be exchanged.

If any of your parties are unwell and unable to attend a performance produced and performed by the Dilys Guite Players charity, please let the Box Office know before the performance begins by emailing In these instances, we will happily offer an exchange for another performance date of the same event or transfer the tickets to another Dilys Guite Players production currently on sale.

Tickets purchased for events performed by external companies and hirers are non-refundable, cannot be exchanged and we are unable to issue a voucher in these instances.

Tickets are non-transferable between Dilys Guite Players events and events performed by external companies and hirers.

Cancellation or Rescheduled Events (In addition to TicketSource Terms and Conditions)

In the event of a performance being cancelled or rescheduled, we will not be held responsible for any ancillary expenditure incurred, which includes (and is not limited to) travel, accommodation and food.

Offers and Discounts

The Dilys Guite Players Ltd, Lantern Theatre Ltd and all external companies or hirers performing at The Lantern in Sheffield reserve the right to introduce or withdraw discounts and offers to ticket prices at any time. These discounts and offers cannot be applied to tickets already purchased. Only one discount or offer can be applied per booking unless otherwise stated at the time of booking.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on April 11, 2024

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