Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Service must not be used

If the conditions listed above are not met, we reserve the right not to issue a refund.

14 Day Cooling Off Period Exemption

If you do not use, any part of the product/service (e-Learning course or Course Material) during the first 14 days after purchase, you are eligible for a full refund. This is your 14-day cooling-off period.

Please note that if you have accessed any digital material/downloads/course/online portal logins content you waive your right to the 14-day cooling-off period.

NVQ Refund

NVQ refunds are not applicable if the NVQ has been registered with the awarding body.

Payment terms for the NVQ are 50% deposit (due when the NVQ is started) and 50% is then due upon completion.

We regret that once the 50% deposit has been paid and the registration has taken place, a refund is not applicable.

If you decide not to complete the NVQ, the final 50% is not due.

CITB Courses

Timing refers to 48 working hours inside/outside of the course start time.

Working hours are Monday - Friday - 9 am to 5pm, which is listed as Open on our Google Listing. This does not include bank holidays or Christmas Shutdowns.


Full cancellation outside of 48 working hours: Refund minus £50+VAT (admin fee)

Full cancellation inside of 48 working hours: No Refund

Transfer to another course outside of 48 working hours: No charge

Transfer to another course inside of 48 working hours:

SMSTS= £350 +VAT

SSSTS= £150 +VAT

Fail to Attend

To rebook onto another course: SMSTS= £350+VAT

SSSTS= £150 +VAT

No refund for failing to attend due to personal error


Resit on a different day: £50 +VAT (1 Resit will be offered on the same day of the course by your tutor - If you decide not to take this resit, £50+VAT will be charged.)

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on July 26, 2021

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