Refund policy

Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read service description before making a purchase.

Pre-Training Course Refunds

As per our Ts&Cs at the time of booking your fire safety training course, refunds or exchanges will be provided if requested no later than 31 working days prior to purchased course start date. No refunds will be given if requested within 31 days of the course start date or thereafter. To request a refund, email with your booking reference or contact us by phone: 020 3935 6427.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on January 25, 2024

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