Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to: Return address will be provided upon approval of the return request. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Digital Products
Digital products, including eBooks, audiobooks, downloadable publications, and other digital content, are non-tangible and irrevocable goods. Due to the nature of digital products, all sales are final and we do not provide refunds after a digital product has been purchased and made available for download or access. By purchasing a digital product, you acknowledge and agree to this policy. Please carefully review the product description and applicable product details before completing your purchase.
Notwithstanding the foregoing, we may provide a refund, replacement, or other appropriate remedy in the event of a duplicate charge, delivery of an incorrect digital product, or a technical issue that prevents access to the purchased digital product and cannot reasonably be resolved. Nothing in this policy is intended to limit or exclude any rights or remedies available to you under applicable consumer protection laws.
Damaged, Defective, or Incorrect Physical Products
If a physical product, including a printed book, arrives damaged, contains a printing or manufacturing defect, or is not the product you ordered, please contact us promptly after receiving your order. We may request your order information, proof of purchase, photographs of the product and packaging, or other information reasonably necessary to evaluate the issue.
If we determine that the product was damaged during fulfillment or delivery, contains a printing or manufacturing defect, or that an incorrect product was delivered, we may, as appropriate, provide a replacement, issue a refund, or offer another reasonable remedy. Customers should not return a damaged, defective, or incorrect product unless instructed to do so. If a return is required due to an error on our part or a confirmed defect or damage for which you are not responsible, you will not be responsible for the return shipping costs.
Damage resulting from misuse, improper handling, alteration, or other actions occurring after delivery is not considered a product defect and may not qualify for a replacement or refund. Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
books@everniquenation.com
https://docs.google.com/forms/d/e/1FAIpQLScj6BxsKfII592wN1u4uPOC7a9_zf1dDc84Zii3n55OlxcCFw/viewform
This document was last updated on August 29, 2026
