Refund policy

We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 7 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 7 days of making a purchase.

ADDITIONAL REFUND CONDITIONS & EXCEPTIONS

1. Online Programs & Memberships
Refunds under the 7-day money-back guarantee are subject to the following conditions:
•Refund requests will not be approved if the learner has:
completed all or a substantial portion of the lessons,
downloaded or accessed all course materials, resources, or bonuses,
or clearly consumed the full value of the program.
•This policy exists to protect against misuse of digital content while still offering a fair opportunity to evaluate the program.
•Access to the program and related materials will be revoked immediately upon approval of a refund.

2. Digital Downloads (No Refund Policy)
Due to the nature of digital products:
•All sales of digital downloads are final and non-refundable.
•This includes, but is not limited to:
PDFs
workbooks
planners
templates
downloadable audio or video files
Once a digital product has been downloaded or accessed, it cannot be returned or “un-used,” and therefore no refunds will be issued.

3. Partial Use & Abuse Prevention
We reserve the right to deny refund requests if we determine that the refund policy is being abused, including but not limited to:
•requesting refunds after consuming the majority of the content,
•repeated refund requests across multiple products,
•or evidence of content downloading, copying, or sharing.
All refund requests are reviewed on a case-by-case basis.

4. How to Request a Refund
To request a refund (where applicable), please contact us within the stated refund period using the contact details provided below.
Refund requests submitted outside the refund window will not be considered.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

info@joaacademy.com

This document was last updated on February 8, 2026

Made with WebsitePolicies refund policy generator