Shipping policy

This shipping policy explains how Not too shabby by Marisol Gullo (doing business as “Nts by Mg”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

  • Averitt
  • Saia
  • Brooks

We strive for a swift preparation process and orders are typically processed and dispatched within Shipping times are based upon on item availability & vary from item to item. so that customers can receive their items promptly.

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

In-store pickups

We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.

Please wait for the confirmation email before coming to the store to pick up your order.

Pickup ours are as follows: When the item is available at the warehouse.

This process helps to ensure that orders are safely and accurately handed over to the right person.

International Shipping

We recognize the global nature of online shopping and are fully committed to accommodating the needs of our international customers. Our services are currently available to customers in the following countries: United States, Canada, Mexico. We are dedicated to providing efficient and reliable shipping, ensuring that our products are accessible to a broader audience.

Your order will not include any possible customs taxes or duties that your country might impose on packages originating from outside your country. You will be responsible for paying these charges upon delivery. For clarification on rates, please contact your country’s customs office. We are not responsible for any delays caused by the destination country’s customs clearance process.

Please note that the free shipping and flat rate shipping offers are not applicable for international orders.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Tracking Orders

We have a comprehensive order tracking system to keep you informed every step of the way.

You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.

We require a signature upon delivery for all orders. This is to ensure the safe and secure receipt of your package.

Shipping Restrictions

We only ship within United States, Mexico & Canada only

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

This document was last updated on October 29, 2024

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