Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the ahhargreaves.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and A&H Hargreaves (Rossendale) Ltd. (“A&H Hargreaves (Rossendale) Ltd.”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and A&H Hargreaves (Rossendale) Ltd., even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Validity of quotation

No order received from a customer by the Company shall constitute a contract until accepted in writing by the Company.

Prices

  • Any quotes given are valid for up to 7 days unless withdrawn sooner. All prices quoted are inclusive of VAT, for which the customer shall be additionally liable to the company
  • Our quote is based on work being carried out during normal working hours (Monday to Friday 7:00 to 18:00), otherwise overtime rates will apply.
  • Rooms or areas to be emptied of furniture etc. prior to our arrival or there will be an extra charge
  • The Customer shall be responsible for necessary licences, permits etc. required in connection with the execution of the work and for all charges arising there from, unless stated otherwise on the quote.

Delivery

Delivery periods and dates are given in good faith, but are not subject of any warranty or condition, other than any implied by consumer protection legislation, and time shall not be of the essence of the contract in these respects. No liability will attach to the Company if delivery periods or dates are not met for any reason whatsoever.

Payment

Unless otherwise agreed in writing, the customer shall pay the price in full upon completion / delivery of goods / services. Invoices for goods / services will be issued immediately on delivery or after completion and payment is due by the date stated on the invoice. If payment is not made by the due date, the customer shall pay the Company interest at the rate of 4% per annum above the base lending rate of Clydesdale Bank plc from the due date for payment until the date of actual payment. The Company reserves the right to demand a deposit of up to 100% of the price of the goods / services supplied.

Liability and Warranty

  • The Company warrants that all goods supplied by it will correspond to their specification and will be free from defects in materials or workmanship for a period of 12 months from the date of delivery.
  • The Company’s obligation in the event of a breach of this warranty is limited to the repair or replacement of any defective goods which shall be returned to the Company by the customer
  • Claims must be notified in writing to the Company within seven days from the date of delivery or (where the defect is not apparent on reasonable inspection) as soon as practicable after discovery of the defect.
  • The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the customer.
  • The Company shall be under no liability if the defect or failure, in the reasonable opinion of the company, arises from wilful damage or misuse, negligence by the customer or any third party, failure to follow the Company’s instructions, or alteration or repair of the goods without the Company’s prior approval.
  • The Company warrants that the Goods supplied will at the time of delivery correspond to the description of the Company.
  • All goods supplied will be of satisfactory quality and will be fit for purpose as required by consumer rights law.
  • The above warranty does not extend to parts, materials or equipment not manufactured by the Company, in respect of which the customer shall be entitled only to the benefit of any such warranty or guarantee as is given by the manufacturer to the Company
  • Except in the case of death or personal injury caused by the Company’s negligence, the Company shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential compensation. This does not affect your statutory rights under the Consumer Rights Act.
  • The Company shall be under no liability if the price for the goods has not been paid by the due date for payment.

Carriage

Packaging, carriage and insurance charges in respect of delivery of the goods to the customer will be charged to the customer at cost to the Company.

Damage in Transit

The Company does not accept any liability for loss or damage to the goods while in transit, where the customer has arranged their own delivery.

Risk and Title

The Goods shall be at the customer’s risk as from delivery:

  • Without prejudice to condition 10 and in spite of delivery having been made title of the Goods shall not pass from the Company until:
  • The customer shall have paid the Price plus VAT, unless subject to Reverse Charge VAT, in full; and
  • No other sums whatever shall be due from the customer to the Company.
  • Until title of the Goods passes to the customer in accordance with clause 8.1 the customer shall hold the Goods on a fiduciary basis as bailee for the Company. The customer shall safely store the Goods (at no cost to the Company) separately and in accordance with industry best practice and in such a way that they are clearly identified as the company’s property.
  • Force majeure

    The Company shall not be liable to the customer, or be deemed to be in breach of any contract with the customer, by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the goods, if the delay or failure was due to force majeure or to any other cause beyond the Company’s reasonable control.

    Reservation of title

    The goods sold under these conditions shall remain the absolute property of the Company and legal title in the goods shall remain vested in the Company until payment in full of all amounts invoiced or due to the Company in respect of the goods. If the customer shall enter onto liquidation, have a winding-up order made against it, or have a receiver, administrator or administrative receiver appointed over its assets, income or any part thereof before the property in the goods has passed in accordance with this to repossess the goods, to enter upon the premises of the customer with such transport as may be necessary and to repossess any goods to which it has title under this condition. No liquidator, receiver, administrator or administrative receiver of the customer shall have authority to sell goods to which the Company has title without the prior written consent of the Company.

    Insolvency of customer

    If the customer shall suspend payment, propose or enter into any composition or arrangement with his or their creditors, or have a bankruptcy order made against him or them, then the Company shall have the right, without prejudice to any other contract with the customer, not to proceed further with the contract, and shall be entitled to charge for work already carried out (whether completed or not) and for goods and materials already purchased for the customer, such charge to be an immediate debt due from the customer.

    Patent rights, etc

    The acceptance of a quotation includes the recognition by the customer of the right of the Company under any patents, trademarks, registered designs or other intellectual property rights relating to the goods, and the customer undertakes that patent numbers, trademarks or other trade markings on goods supplied shall not be obliterated, altered or defaced.

    Applicable law

    These conditions shall be governed by and construed in accordance with English law and the parties acknowledge and accept the exclusive jurisdiction of the English Courts.

    Conditions applicable

    These conditions shall apply to all contracts for the sale of goods by the Company to a consumer to the exclusion of all other terms and conditions which a consumer may purport to apply under any purchase order, confirmation of order or similar document and all orders for goods shall be deemed to be an offer by the customer to purchase goods subject to these conditions. If you enter into a contract with a consumer, you should use the separate Terms and Conditions for Consumer Contracts. Please refer to the relevant section on our website which explains the differences between B2B and consumer contracts.

    Complaints and ADR

    • Although our aim is to provide the best possible service to our customers, if you wish to make a complaint in relation to goods supplied or services rendered, you may make a formal complaint under our complaints procedure. A copy of the complaints procedure is attached to these terms and conditions.
    • The relevant ADR body for this sector is the Royal Institute of Chartered Surveyors (RICS). We have not opted into this ADR scheme.

    Complaints Procedure

    • A&H Hargreaves (Rossendale) Ltd is committed to providing high-quality joinery products and services which meet the standards our customers expect of us and we expect of ourselves.
    • We make every effort to ensure that everything we manufacture is produced fit for purpose, to the satisfaction of our customer or their representative, on time, and to the price agreed.
    • If a customer believes that they have reason to be dissatisfied with the product or the service we have supplied, we will try to the best of our ability to find a mutually acceptable solution.
    • If a query or complaint is received, it will be referred to the Directors, who will contact the customer directly to clarify the details. If appropriate or necessary, they will arrange for an inspection visit. If we conclude that we are in some way responsible for the problem that has arisen, we undertake to rectify it in a mutually agreeable manner as soon as possible.
    • If further advice or assistance is required, or if it is agreed that an independent view is required, we may seek the opinion of the Technical Department of the British Woodworking Federation.
    • We aim to respond initially to any query or complaint within 10 working days. We hope to agree any remedial action which may be required within 10 working days of the inspection.
    • We keep a written record of all complaints and queries received, and review them from time to time in order to ensure that problems do not recur.

    Changes and amendments

    We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

    An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

    Acceptance of these terms

    You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

    Contacting us

    If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

    https://ahhargreaves.com/contact/

    This document was last updated on March 8, 2026