Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to: CONTACT US IN DM OR BY EMAIL. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 195kr / €17.95 restocking fee.
STEP BY STEP FOR RETURNS
Contact us at instagram DM for a fast response.
Email can also be contacted - reworkedtreasures@gmail.com
We will assist you with the refund.
In your return package the order number or confirmation MUST BE included as this is your receipt.
WE RESERVE THE RIGHT TO NOT REFUND IF THE ORDER NUMBER IS NOT MENTIONED/WRITTEN IN THE PHYSICAL PACKAGE THAT WE RECIEVE!
Tracking and Kollinr is not enough to prove that the package is yours.
We need this to ensure that we refund the money back to the same order number and payment used.
Please ship to the address we inform you of once the return is approved.
HOW TO SHIP: Tracked letter / varubrev / postnord S envelope / portokod.
Ask for assistance at the postal office - what shipment method to use when delivering in mailbox.
WE DO NOT PICKUP ANY RETURNS AT PICKUP LOCATIONS. IF YOUR PACKAGE DOES ARRIVE AT PICKUP YOU HAVE TO CONTACT US - AND IF YOU WISH FOR US TO SCHEDULE A PICKUP A FEE OF 395kr/30 EUR WILL BE NON-REFUNDABLE.
Thank you!
DAMAGE OR BROKEN NECKLACE WITHIN 14 DAYS
If your necklace would arrive broken or have any issue the first 14 days of use we are happy to assist you. The costumer will get options of choices for their compensation considering the circumstances. We want to make sure that all items reach our standard of quality. We can not compensate any item that you have lost.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on June 27, 2024
