Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to: CONTACT US IN DM OR BY EMAIL. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 195kr / €17.95 restocking fee.
Items that can not be returned - final sale items
We have items that can not be returned, these items all have a statement description in the product page - mentioning this to the client for their awareness before purchasing. Such as `made per order, final sale` These are items that are not in stock. They are customized and reworked upon the order. We have items that can not be returned due to hygien reasons. It will be mentioned in the product statement before purschasing such as 'for hygien reasonings, these items are final sale' Earrings are pierced through a healed wound and for your safety we can not accept the return of them.
Step by step for returns
Contact us at instagram DM for a fast response.
Email can also be contacted - reworkedtreasures@gmail.com
We will assist you with the refund.
In your return package the order number or confirmation MUST BE included as this is your receipt.
WE RESERVE THE RIGHT TO NOT REFUND IF THE ORDER NUMBER IS NOT MENTIONED/WRITTEN IN THE PHYSICAL PACKAGE THAT WE RECIEVE!
Tracking and Kollinr is not enough to prove that the package is yours.
We need this to ensure that we refund the money back to the same order number and payment used.
Please ship to the address we inform you of once the return is approved.
HOW TO SHIP: Tracked letter / varubrev / postnord S envelope / portokod / Digitala frimärken /
Ask for assistance at the postal office - what shipment method to use when delivering in mailbox.
WE DO NOT PICKUP ANY RETURNS AT PICKUP LOCATIONS. IF YOUR PACKAGE DOES ARRIVE AT PICKUP YOU HAVE TO CONTACT US - AND IF YOU WISH FOR US TO SCHEDULE A PICKUP A FEE OF 395kr/€30 WILL BE NON-REFUNDABLE.
Thank you!
Damage or broken necklace within 14 days of purschase
If your necklace would arrive broken or have any issue the first 14 days of use we are happy to assist you. The costumer will get options of choices for their compensation considering the circumstances. We want to make sure that all items reach our standard of quality. We can not compensate any item that you have lost.
Reclamation Policy
This policy clarifies our company's stance on the responsibility for reclamation activities related to our products and services.
This policy applies to all customers, clients and partners engaging with our products and services.
*No Reclamation Responsibility*
Our company takes no responsibility for any reclamation activities associated with the use, disposal, or recycling of our products and services. Our items are second hand, made per order. They are fragile and made by hand. We can not compensate any items that are broken due to careless use or that has been lost.
*Customer Responsibility*
Customers and clients are solely responsible for ensuring proper reclamation, showing that items are defect or wrong in production. There shall be no reason for the item breaking other than solely manufacturing fault for us to compensate the reclamation.
*No Liability*
Our company shall not be held liable for any damages, penalties, or legal issues arising from the improper reclamation or disposal of our products and services. An example of this ca be an item that has pearl that stick outside of their material, if the client carelessly rips any pearls off. We are not responsible.
By engaging or purchasing our products and services, you acknowledge and agree to the terms outlined in this policy.
This policy ensures that our company remains clear and transparent about our stance on reclamation responsibility, protecting both our business and our customers from misunderstandings.
This policy is subject to periodic review and amendments. The company reserves the right to update or change this policy at its discretion.
For any questions or further information regarding this policy, please contact our customer support team.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on July 28, 2024
