Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Customer’s account must be in good standing

If the conditions listed above are not met, we reserve the right not to issue a refund.

Extended Refund Requirements

The customer must have gone through a minimum of 70% of the course material. This will be checked by our administration panel and confirmed upon the request for the refund.

The customer must be able to provide feedback, as to why the content is not satisfactory. We accept feedback that describes to us what the content is missing and what can be improved so that we can improve the product.

The customer must also contact our support e-mail address (support@omnibodyhealthcare.com) with their initial refund request and provide the above-mentioned feedback upon request.

The feedback will be accepted if provided in a WORD document form or equivalent. This will give us tangible evidence that the customer has made an effort to work with the content and has gone through a large portion of it.

The customer must book and go through the Zoom consultation that comes as part of the course, so that we can make sure that we answer any questions the customer may have.

*Please, note that requesting a refund will also void the points that you would get for this course with NASM, AFAA, and any other organizations that approve our material.

If you are sending this request due to not understanding the platform or how to use the material, please use the complimentary zoom consultation to get more help.

Unacceptable Refund Applications

The following reasons for requesting a refund will not be accepted:

• "I know everything", "I have already covered this material" and any other equivalent reasons, can not be accepted, due to them not providing any specific reasons or feedback, as to why the course material is unsuitable.

• " I don't know how to use the platform", or any other equivalent statements will not be accepted, as they have nothing to do with the course material. Please, get in touch with support@omnibodyhealthcare.com, or take advantage of the complimentary Zoom consultation.

• "I never received my login", or any other equivalent statements will not be accepted. Our system is automated and will only not display your courses if you have registered with an e-mail, that is different from the one that you purchased with.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

support@omnibodyhealthcare.com

This document was last updated on September 12, 2024