Refund policy
We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 30 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 30 days of making a purchase.
Refund eligibility
The 30-day money-back guarantee applies to paid purchases where payment was collected directly by Ciceru. You may request a full refund within 30 calendar days of purchase, whether or not the ticket has been activated or used. No reason or supporting evidence is required.
How to request a refund
Use our online cancellation page at https://ciceru.com/cancel-purchase
Enter your booking reference and the email address used for the booking. We will send a secure link to that email address. Follow the link, review your booking and confirm the cancellation to submit your request.
We will send you an email acknowledging your request, including the details of the request and the date and time it was submitted.
If you cannot access the online cancellation process, contact info@ciceru.com for assistance.
Refund processing
Once we verify that your request is covered by the 30-day money-back guarantee, the affected ticket or tickets will be cancelled and access will be revoked.
The refund will cover the amount actually paid for the affected ticket or tickets, including applicable taxes, and will be returned to the original payment method.
Refunds will be processed without undue delay and within any deadline required by applicable law. Your bank or payment provider may require additional time for the refund to appear.
Third-party bookings
If payment was collected by a marketplace, reseller or other third-party booking provider, cancellation and refund requests must be submitted through that provider and are subject to that provider's applicable cancellation and refund process.
Free and replacement tickets
Free, test or internally issued tickets have no purchase price to refund.
If Ciceru issues a replacement ticket for an existing paid purchase, eligibility under the 30-day money-back guarantee remains based on the original purchase date and payment.
Statutory rights
The 30-day money-back guarantee is a voluntary Ciceru guarantee. It does not limit any mandatory consumer rights available under applicable law.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
info@ciceru.com
https://ciceru.com/cancel-purchase
This document was last updated on August 25, 2026
