Shipping policy
This shipping policy explains how dentallab.com LLC operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
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Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping for Subject to each order and Subject to each order.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option for Subject to each order and Subject to each order.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
We strive for a swift preparation process and orders are typically processed and dispatched within Once completed so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
In-store pickups
We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.
Orders are typically ready for pickup within Once completed. Please wait for the confirmation email before coming to the store to pick up your order.
Pickup ours are as follows: 9am to 5pm.
On arrival at the pickup location, customers are requested to present their order confirmation and a valid ID for verification. This process helps to ensure that orders are safely and accurately handed over to the right person.
International Shipping
We recognize the global nature of online shopping and are fully committed to accommodating the needs of our international customers. Our services are currently available to customers in the following countries: Canada & USA. We are dedicated to providing efficient and reliable shipping, ensuring that our products are accessible to a broader audience.
Any possible customs taxes or duties that your country might impose on packages originating from outside your country will be included in your order. You will not need to pay any of these charges upon delivery.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Tracking Orders
We have a comprehensive order tracking system to keep you informed every step of the way. The tracking option is available based on the selected shipping method, total order amount and purchased products.
If applicable, you will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
For certain orders, we may require a signature upon delivery. This is to ensure the safe and secure receipt of your package. The signature may be required based on the selected shipping method, total order amount and purchased products.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on April 4, 2025
