Refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the product, you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must not be installed or activated
- Product is incompatible
- Product malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
Refund Policy Clause
Refunds are only applicable for eSIM plans purchased within the last 90 days. Please note that refunds cannot be processed for plans purchased over 90 days prior. We encourage customers to contact our support team promptly if any issues arise to ensure timely resolution.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on December 10, 2024
