This shipping policy explains how Tabacalera del Monte, LLC (doing business as “TDM Cigars”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
We offer a variety of shipping options to suit the needs of our customers.
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Orders of $199.99 or more qualify for free standard shipping within the U.S. Excluding Furniture style humidors..
We offer the following shipping methods to suit the needs of our customers:
We strive for a swift preparation process and orders are typically processed and dispatched within Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays). so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
We have a comprehensive order tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
All shipments require the purchaser to be 21 years of age or older. At this time, TDM Cigars does not ship cigars to the following states: Arkansas, California, Hawaii, Maine, New York, South Dakota, Texas, and Utah. No APO/FPO.
If you have any questions about refunds, returns or exchanges, please review our refund policy.
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on March 30, 2026