Refund policy

Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read product description before making a purchase.

WHAT GUARANTEES DO YOU HAVE?

THEMES AND DIGITAL PRODUCTS:
Since we would like you to be 100% satisfied with our themes and products, we offer you the opportunity to get store credits back or swap out a theme if you think you made the wrong purchase.

To accommodate you, we will need the following from you:

• Please tell us in detail why you would like to receive a refund or change your theme via email.
• Please provide screenshots of the problems that you are having.
• We may ask you to fill in a questionnaire.
• We may request to call you before granting your request.

We have the right to decline your request if we feel that your request is unreasonable.

MEMBERSHIP:

We do not offer any refunds on our membership program; however, you can cancel at any time.

OUR OTHER SERVICES AND PACKAGES:

We have a separate contract for our website and design services you can view and sign before purchasing one of our packages.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

yolande@featheredvine.com

This document was last updated on May 19, 2021

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