Shipping policy
This shipping policy explains how Hope Together LLC (doing business as “Hope Together Health & Wellness”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep. This policy has been created with the help of the shipping policy generator.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
Table of contents
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option for Some customers may qualify for flat rate shipping (e.g. premium members, club members, membership subscribers, returning customers, etc.). This is up to the discretion of Hope Together LLC. and Some order may qualify for flat rate shipping (e.g. orders over $100, non-clearance items, etc.). This is up to the discretion of Hope Together LLC..
Shipping Methods
We offer the following shipping methods to suit the needs of our customers:
- Standard: 3 to 7 business days
- Expedited: 1-3 business days
We strive for a swift preparation process and orders are typically processed and dispatched within 3 to 7 business days so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
Subscriptions
Our subscription service is tailored to meet your needs by delivering your favorite products right to your doorstep on a regular, predetermined schedule, allowing you the flexibility to set the frequency of your deliveries to suit your convenience and needs. You also have an option to change the frequency of deliveries in your account to ensure that your subscription aligns with your current needs.
We are dedicated to making your experience with subscription service is fulfilling and hassle-free. If you have any specific requirements or feedback, our customer service team is readily available to assist.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Tracking Orders
We have a comprehensive order tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
We require a signature upon delivery for all orders. This is to ensure the safe and secure receipt of your package.
Shipping Restrictions
Orders cannot be shipped to PO boxes; some shipping methods may not be available for certain items, etc.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on April 22, 2025
