Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the product, you can ask for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Customer’s account must be in good standing
- Product must not be downloaded
- Product must not be installed or activated
- Product must be deleted
- Product is incompatible
- Product malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Return & Refund Policy
Courses, Digital Products, Digital Downloads, Products Bundles, Webinars, Masterclasses and Courses can't be refunded after purchase to protect the Intellectual Property of the product.
By purchasing, you agree to the following:
You understand that this is a digital product, and no physical item will be shipped.
You waive your right to cancel once the download or access has started.
You are responsible for ensuring compatibility with your device before purchase.
However, we understand that the purchase of digital products doesn't always go as planned. Refunds can be requested within 14 days from the purchase date. We evaluate each request individuallly.
Courses, Digital Products, Digital Downloads, Products Bundles, Webinars, Masterclasses and Courses on sale and any at a special offer price can't be refunded.
Mentoring and Coaching sessions have a Cancellation policy of 48 hours. Sessions cancelled without prior notice of 48 hours can't be refunded. Sessions can be rescheduled if the customer gives a 48 hours notice.
For any questions, you can email our Support team at: support@hoppipop.co.uk
Digital Downloads Are Non-Refundable
All digital downloads, bundles or multiple downloads purchases are final. Once a file has been downloaded or accessed, we are unable to offer refunds, exchanges, or cancellations.
This policy is in place to protect the value of our intellectual property and prevent unauthorized distribution.
By purchasing, you agree to the following:
You understand that this is a digital product, and no physical item will be shipped.
You waive your right to cancel once the download or access has started.
You are responsible for ensuring compatibility with your device before purchase.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
support@hoppipop.co.uk
https://www.hoppipop.co.uk/forms/mailchimp-inquiry-form
This document was last updated on April 5, 2025
