Shipping policy
This shipping policy explains how PDI International (doing business as “PDI Laboratories”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
Table of contents
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping Orders over $60.
Flat Rate Shipping
To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping option Orders over $100.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- Standard
- Expedited: 3 to 5 business days
- Overnight: 1 business day
We strive for a swift preparation process and orders are typically processed and dispatched within May take 3 to 5 business days based on stock availability so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
Subscriptions
Our subscription service is tailored to meet your needs by delivering your favorite products right to your doorstep on a regular, predetermined schedule, allowing you the flexibility to set the frequency of your deliveries to suit your convenience and needs. You also have an option to change the frequency of deliveries in your account to ensure that your subscription aligns with your current needs.
We are dedicated to making your experience with subscription service is fulfilling and hassle-free. If you have any specific requirements or feedback, our customer service team is readily available to assist.
Tracking Orders
We have a comprehensive order tracking system to keep you informed every step of the way. The tracking option is available based on the selected shipping method and total order amount.
If applicable, you will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
For certain orders, we may require a signature upon delivery. This is to ensure the safe and secure receipt of your package. The signature may be required based on the selected shipping method and total order amount.
Shipping Restrictions
Orders cannot be shipped to PO boxes. Some shipping methods may not be available depending on address/location of the delivery.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on September 1, 2024
